Executive Summary
Across the premium hospitality industry, delivering high-touch service in real time has always been a challenge, especially in dynamic environments like stadium suites, where timing, discretion, and responsiveness are everything.
Listo was built to solve this. With a simple scan of a QR code, guests can request service from their phone without ever leaving their seat or interrupting their experience. Requests are routed instantly to staff wearables and tablets, enabling seamless fulfillment with full transparency and accountability.
SoFi Stadium, one of the world’s premier venues, implemented Listo across its 260 luxury suites to elevate communication between guests and staff. The result is a streamlined, data-driven service layer that enhances the overall premium experience while providing operators with real-time insights into service flow, response times, and team performance.
Listo integrates elegantly into the venue’s operations, no apps, no complexity, just fast, smart, efficient service. At SoFi, it represents not just a technology upgrade, but a commitment to setting a new standard in premium hospitality.
Submitting Organization: Listo (Kallpod)
Detailed Nomination
Sport and live event venues face a unique challenge: how to deliver luxury-level service in fast-moving, large-scale environments. In luxury suites especially, service must be responsive, intuitive, and nearly invisible. But legacy tools—like radios, clipboards, and landline phones—can slow things down and create friction across departments.
Listo was built to fix that. It provides a direct digital link between guests and staff. A guest simply scans a QR code or interacts with a live display to submit a requests, from food and beverage to suite needs or assistance/provide feedback. The request is instantly routed to the appropriate staff member’s tablet, where they can accept, manage, and complete it with a few taps.
This eliminates the need for disruptive communications or tracking people down across multiple channels. Staff get clear task assignments. Guests get timely, personalized service. And management gets visibility into everything happening across the floor.
At SoFi Stadium, Listo was rolled out across 260 luxury suites to help elevate the service experience without increasing operational complexity. Guests can access Listo through their smartphones with no download required, and request whatever they need from a clean, custom interface.
Each request is sent in real time to staff tablets—used throughout SoFi’s premium operations—which provide a dedicated workspace to receive, manage, and complete service tasks. Supervisors can monitor team activity live, support escalations, and ensure all guest needs are handled quickly and professionally.
The platform enhances both sides of the experience: guests remain in control and fully immersed in the event, while staff stay informed and aligned.
Listo stands out because it replaces multiple outdated tools with a unified, intelligent system. In many venues, it has entirely replaced legacy radios, clipboards, and even hard-wired suite phones—offering a faster, cleaner way to run service. While landline replacement isn’t part of SoFi’s specific implementation, it demonstrates how Listo scales to meet the needs of different venue models.
The platform’s smart routing system ensures requests never get lost—each task is time-stamped, assigned, and monitored. If a request goes unclaimed, it escalates to a supervisor automatically. This improves response time, staff accountability, and overall guest satisfaction.
And because Listo uses personal phones and tablets instead of proprietary hardware, onboarding is fast, and adoption is high across all types of service roles.
A major benefit of Listo’s integration at SoFi is the live operational data it produces. Each guest request, staff interaction, and response is captured in real time, allowing venue leadership to:
-Monitor performance across suites and staff
-Identify peak demand times and service trends
-Adjust staffing and workflows dynamically
-Track issue resolution and service recovery
This data turns previously invisible service interactions into measurable insights, supporting everything from staff training to VIP experience design. It’s not just about being reactive—it enables SoFi’s operations team to be proactive, strategic, and consistently excellent.
SoFi Stadium’s implementation of Listo showcases how a modern venue can deliver premium service at scale with precision, speed, and elegance. By simplifying guest-to-staff communication and providing real-time operational visibility, SoFi has set a new benchmark for what elevated hospitality can look like.
Listo is now being adopted by some of the most prominent stadiums in the country—including Levi’s Stadium, GEHA Field at Arrowhead, Lumen Field, and many more. These venues are using Listo to replace outdated tools like landline phones and radios, streamline internal operations, and provide the fast, connected service today’s premium guests expect. As more venues modernize, Listo is emerging as the new standard for real-time hospitality.
