Vice President, Business Development, RipTide Partners
John Morello is an experienced leader with extensive skills in multiple disciplines. John spent nearly 8 years building scalable technology solutions at Madison Square Garden. Focused on both the customer and employee journey he led the successful Venue Systems implementation at the MSG Sphere in Las Vegas including; incident management, computer aided facility management systems, facial recognition, business process modeling, digital playbook, financial systems, workforce management and point of sale systems. John has been able to help identify and drive improvements learned from both guest and employee insights, instilling a culture with greater focus on metrics and accountability.
John is a certified Lean Six Sigma Black Belt and has led multiple global initiatives over the course of his career at GE Capital, MasterCard, and Cablevision where he served as the Vice President of Quality. At Cablevision, John’s mission was to “define good” leveraging best in class signal capture solutions to operationalize change and improve NPS. He also led the Closed Loop Feedback team that exceled in customer recovery efforts.
Along with his Six Sigma certification, John spent several years in public accounting with PWC and holds an MBA in Finance and Information Systems. In his spare time, John serves on the board of the NYS Amateur Hockey Association as the Director of Discipline and enjoys riding his motorcycle.
