PEAK Performance Series

Two-Day Virtual Learning Summit

Elevate your skills with ALSD’s fast-paced PEAK Performance Series, designed to deliver impactful strategies in premium service, sales, and hospitality. With bite-sized sessions, this two-day virtual event is tailored to fit your busy schedule while providing high-impact insights. Attend one or both days FREE with an active ALSD membership.

Register Today:  Reserve your spot and prepare to gain exclusive access to industry-leading insights. Sign Up Here

Event Reminders:

  • Register through ALSD’s form; Zoom links will be sent directly from Zoom.
  • Sessions are in webinar format—join freely, engage in Q&A, and stay as long as you’d like.
  • Recordings available on demand post-event via the ALSD Member Portal.

PEAK stands for Premium, Experience, Access, and Knowledge—the core values driving your success in the premium industry. Join us to stay at the forefront of premium hospitality innovation and refine your approach to guest retention.  

Not an ALSD member? Register for $99 per person or reach out to [email protected] for membership details.

PEAK Schedule • Dec. 4-5, 2024

Expand All +

  • Day 1 • Wed, Dec. 4


  • Day 2 • Thurs, Dec. 5


  • A fascinating new movement in F&B is approachable premium. While high-end, approachable premium takes into consideration the growing number of guests who are hungry for aesthetic and culinary mastery, paired with a simplified setting.
    F&B

  • Carolyn White, a self-proclaimed “Cork Dork” explains how complex wine can be simplified for palatable training.
    F&B

  • Innovation in the form of automation increases per caps and data collection.
    F&B

  • Regardless of spend, creativity in premium gifting and events is conceivable and achievable by using your existing assets and thinking outside the box. Take notes as our panelists present 50 (yes, 50!) exclusive gift and experience ideas that don’t break the bank.
    Sales & Service

  • The making of a meaningful gift requires thoughtfulness and attention to detail.
    Sales & Service

  • Storybook semantics take center stage on this roundtable. Speakers will discuss the evolution of naming our premium seating products and why it’s crucial to tell a story about a space, and attach its name to something unique to a team or venue.
    Sales & Service

  • The catalyst to a conversation on mental health is you, and it isn't as complicated as you may think.
    Sales & Service

  • Understand the value behind making premium a club.
    Sales & Service

  • All teams strive to provide exclusive benefits to their premium and season members. We Interview several teams who have rolled out successful memberships, and invite the audience to write in with new and unique benefits and experiences.
    Sales & Service

  • A popular session at ALSD’s London Summit, we bring it stateside to discuss how we design and sell our legacy venues best. Less than 5% of us operate in a new venue. Thus, we must continually balance team and venue legacy with modern amenities. How do some of the preeminent and historic venues do it? Find out here.
    F&B
    Partnerships
    Sales & Service
    Technology

  • Frictionless tech is now an effective solution to driving value to venues as well as reducing queues and operating costs. Amazon JWO has partners with over 180 venues, largely on F&B outlets, and they are now increasingly implementing merchandise solutions as well. The data and anecdotes presented here will showcase how the technology continues innovating for fans and venues alike.
    F&B
    Technology

  • Powerful solutions exist today to tell us all about our buyers. Moreover, technology can find us more buyers, reach them more efficiently, and make sure they don’t abandon their carts. This quick-hit session will explore several solutions and how they have been helping premium teams across the globe.
    Partnerships
    Sales & Service
    Technology

  • Jeffrey Shaw, an affluent family photographer explains why it’s critical to observe buyer lifecycles and adapt to societal shifts.
    Sales & Service

  • Our venues’ physical assets can be enhanced with the experiences within them. Moreover, additional revenues can be recognized if we expand the access and amenities to our premium spaces.
    Sales & Service

  • The power of AI is at your service. Learn about a beverage management system that aids in operations and earnings.
    F&B
    Technology

  • What do boutique hotels, luxury cruise lines airlines, and high-end restaurants and retail have in common and how can sports take cues from their approaches to high-touch service?
    F&B
    Hospitality Design
    Sales & Service


PEAK Speakers



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Topics
When
Sunday to Wednesday
December 23 to 26, 2022
Where
467 Davidson ave
Los Angeles CA 95716
Get directions