Chris and his team have redefined skills development for sports professionals who harness the power of “Service That Sells.”
A nationally recognized authority on service culture, Chris specializes in building high-performance environments where exceptional client experiences drive deeper relationships, stronger retention, higher renewals, and increased revenue. As the former Director of Training and Spokesperson for the iconic Ritz-Carlton Hotel Company, he led the largest Ritz-Carlton in North America to the #1 guest satisfaction ranking across the brand. In 2006, he founded Bryant Group Experience, Inc., earning widespread acclaim while enhancing the member experience for more than 75 professional sports teams and marquee events including the Super Bowl, NBA All-Star Weekend, and Formula One.
In addition to elevating sales and service professionals across sports and entertainment, Chris also serves as Chief Experience Officer for Novant Health—a $10 billion system with 40,000 team members and the healthcare partner of the Charlotte Hornets. Under his leadership, Novant achieved its highest patient satisfaction scores in over a decade.
Chris believes excellence is never accidental—it is the outcome of high intention in every interaction.
